How to WIN a tough client:
1. Listen to them
2. Find their problem
3. Don’t try and solve their problem first up
4. Get to know them
5. Get to know the problem through them
6. Ask lots more questions
7. Ask for permission
8. Present a possible solution without ego
9. Gently follow up
10. Ask lots more questions
11. Don’t aim to win on the first call
Tough clients are often hard to win because they have dealt with someone in the past who didn’t listen and put their own interests first.
Show people who you are and be genuine about solving their problem.
Then, you might have a chance to win them as a client.
Read Also: Pressure is a privilege. It only comes to those who earn it. No pressure No diamonds.